Privacy Policy

At SoftUnder, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

1. Information We Collect

We may collect the following types of information when you interact with our store:

╰┈➤ Personal Details: Your name, email address, phone number, billing/shipping address, and payment information.

╰┈➤ Account Information: Login credentials and order history (if you create an account).

╰┈➤ Technical Data: IP address, browser type, device information, and cookies to enhance your browsing experience.

╰┈➤ Marketing Preferences: Your choices about receiving marketing emails or promotional messages.

2. How We Use Your Information

We use your information for the following purposes:

╰┈➤ To process and deliver orders (including payments, shipping, and returns).

╰┈➤ To communicate with you about orders, support requests, or updates.

╰┈➤ To personalise your experience and improve our website.

╰┈➤ To send marketing emails or offers (only if you have opted in).

╰┈➤ To comply with legal and tax obligations under UK law.

3. Sharing of Information

We do not sell or rent your personal information.
We may share limited data only with:

╰┈➤ Payment processors (e.g. Stripe) to complete transactions securely.

╰┈➤ Delivery partners to ensure your orders reach you on time.

╰┈➤ Service providers such as website hosting or analytics partners to improve our services.

All third parties are required to handle your data in compliance with the UK GDPR.

4. Data Retention

We keep your information only as long as necessary to:

╰┈➤ Fulfil your orders.

╰┈➤ Meet legal, tax, and accounting requirements.

Once it is no longer needed, your data will be securely deleted or anonymised.

5. Your Data Protection Rights

Under the UK GDPR, you have the right to:

╰┈➤ Access the personal data we hold about you.

╰┈➤ Request correction or deletion of your data.

╰┈➤ Object to processing or withdraw consent (for marketing emails).

╰┈➤ Request a copy of your data in a portable format.

To exercise these rights, contact us at [email protected]↗

6. Data Security

We use SSL encryption, secure servers, and trusted payment gateways to protect your personal and payment data from unauthorised access, misuse, or disclosure.