Shipping Policy

1. Order Processing

At SoftUnder, we aim to process and dispatch all orders as quickly as possible.
All orders are typically processed within 3–5 business days after payment confirmation. Orders placed on weekends or public holidays will be processed the next working day.

Please ensure your shipping address is accurate and complete. We are not responsible for delays or lost parcels due to incorrect address details.

2. Shipping Time

Once your order has been processed, you will receive a confirmation email with tracking information.
Estimated delivery times are as follows:

╰┈➤ Standard Shipping (UK Mainland): 3–7 business days

╰┈➤ Express Shipping (UK Mainland): 3–5 business days

╰┈➤ International Shipping (Europe & Rest of World): 7–14 business days

Please note: delivery times are estimates and may vary depending on your location and external factors (e.g., postal delays, customs clearance, or weather conditions).

3. Shipping Charges

Our shipping charges are calculated based on the delivery location and selected service:

╰┈➤ Standard Shipping (UK): £5.99

╰┈➤ Express Shipping (UK): £9.99

╰┈➤ International Shipping: £35

We occasionally offer free shipping promotions, which will be clearly mentioned on our website during the offer period.

4. Tracking Your Order

Once your order is shipped, you’ll receive a tracking link via email. You can use this link to check your parcel’s delivery status at any time.

If you do not receive tracking information within 3 days of placing your order, please contact our support team at [email protected].

5. Delayed or Lost Packages

While we make every effort to ensure timely delivery, unexpected delays may occur. If your order is significantly delayed or appears lost, please reach out to us, and we will assist in resolving the issue as quickly as possible.

SoftUnder is not responsible for delays caused by courier services, customs inspections, or force majeure events.